This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line. If you want to use your own nbn™ and VoIP compatible modem with Australia Broadband VoIP, you will need to sign up online and subscribe to a Australia Broadband NBN internet only plan. On the nbn™, you can also use Voice over IP (VoIP) programs or apps like Skype, Apple’s FaceTime (through Macs, iPads, iPhone and iWatch), Google Hangouts, Vonage and many more. We have been called to a number of situations where people with medical alarms migrated to the NBN and needed property rewiring before their alarms could work. Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Unlike ADSL, the nbn™ does not require you to have an active landline. The only issue I can see is the transferring of the phone numbers after everything else is in place. No, as you do not need an active phone line to get an internet service on the nbn™, you do not have to pay any line rental. Help us improve this article with your feedback. With Australia Broadband, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries. You can read more about cordless phone types here. This is key if you use your phone a lot when you… If you were to use an ADSL2+ connection you would need a home phone line for the sake of the line rental, as this type of broadband relies on the existing copper lines used to deliver your landline service. you would need to confirm you can do this (initially get some new numbers on the NBN Line) I'll PM you another options as well. Yes After months and possibly years for the long awaited NBN Phone & Broadband to become available at your address, you’re finally asked or offered to switch from the old and dated copper network, which was used for delivery of PSTN & ADSL connections across to the super fast and low latency fibre optic type which has so many benefits. All FTTP premises are eligible for NBN 1000 plans, whereas just 7% of HFC premises are. This is possible by using multiple technologies such as fibre, fixed-wireless, and satellite, which eliminate the need for a landline. You just plug your phone connection into your modem, and completely avoid the copper wiring through your home phone line. All modem purchased from Australia Broadband are VoIP capable, fully supported, include a 12-month manufacture warranty and are auto-configured with your Australia Broadband NBN and VoIP setting to allow you to plug and play. Before you connect, make sure you contact your medical alarm provider to find out if your device will continue to work on the NBN, and if you need an alternative system. Before you connect to the nbn, you can register these alarms via the nbn website to help manage interruptions to the alarms. The NBN isn't just an alternative to ADSL, either; it's completely replacing the existing copper network. Unlike with ADSL internet, there’s no concern over line rental fees with NBN plans. nbnTM is a trademark of NBN Co Limited and is used under license. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. But if you’re upgrading to an NBN plan, your home broadband and phone lines are completely separate entities – NBN connects over new fibre networks (or satellite and wireless services), with a view to entirely replace outdated copper wiring. Bottom line: if you want total peace of mind, you need a landline. If you still rely on your home phone daily, you may be concerned about moving to the NBN. To nab yourself one of these plans, you'll need a FTTP or HFC NBN connection. To keep things simple, we recommend you purchase an nbn compatible Wi-Fi modem from Australia Broadband. logo are trademarks of Australia Broadband (ABN 27 133 173 957). Sorry we couldn't be helpful. Australia Broadband and the Australia Broadband Landlines Give You Great Reception Anywhere in Your Home. Can I cancel the included home phone service? No, you do not need an active phone line to get an internet service on the nbn™. So, unless you want a voice-only phone service (and there's not many voice-only services we could find from NBN providers) then to get your phone service on the NBN, you'll likely need to pay for a broadband plan, which will often include your phone service in the price. But don’t click away just yet. Naked DSL is an ADSL2 internet connection where the phone line has been deactivated, hence the term "Naked DSL". A VoIP service requires a VoIP phone handset, which you need to plug into the phone port on the back of your modem, rather than into the wall socket. The equivalent ‘pensioner’ Telstra Home Phone Essential on the NBN – is the same cost as the old copper one. You do not have to have an active telephone service with and NBN FTTP connection. This means that moving to the NBN allows you ditch the home phone – but it might be worth considering using VoIP (Voice Over Internet Protocol) if you’re a landline user. Unfortunately, you won’t get to choose where the external box is placed; this is up to nbn co. All Australia Broadband NBN Plans are Contract Free and you are you cancel at any time. This is a selection of products with links to a referral partner. However, if you like the idea of having a home phone and use it often, there are plenty of plans out there that offer bundled-in phones. Learn more about our Fair Use Policy at: What is your Fair Go Policy? Landline prices vary greatly across what’s offered by providers. Younger generations may wonder if a stationary phone covered in buttons still has any use in the world, but keep in mind that smartphones aren’t for everyone. You’ll also need a nbn compatible Wi-Fi modem from Australia Broadband so we can ensure you have a reliable and quality VoIP connection. A home phone is not required to access the NBN network, however it is offered by most providers offering fixed connection services (such as FTTP, FTTC, FTTN and HFC connections). The idea of a home phone is now kind of dated, as smartphones are now so cheap, accessible, portable and commonplace. https://www.australiabroadband.com.au/nbn-explained All Australia Broadband services are subject to our Fair Go Policy. your home phone on an NBN plan. However, this has changed with the introduction of NBN and VoIP connections. Did you find it helpful? Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300. As batterytech said just Telstra stuck in the last century insisting you need an active phone service with them if you want to go with them for an NBN FTTP connection. Our VoIP Plans start at only $10 a month with all local and national calls completely free. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn™ access network. If you do plan on keeping your home phone, make sure you’re getting the plan that you need – if you make a lot of international calls, you should keep your eye on your money, as paying by the minute adds up! Australia Broadband is not available in all areas or to all homes. No, there’s no need an active phone when you sign up for an NBN plan. Thanks for your question – Amy This information may have changed over time. Use our comparison tool above to see plans from a range of other providers. Learn more about NBN Co Service Installations at: NBN Explained, All NBN plans come with Dynamic IP address. We’ve looked at this in a little more detail here. PAYG plans typically don’t cost you any extra, with the assumption that you don’t use your landline often. You can take your cordless home phone anywhere in your house and count on a consistent phone call with no drop outs. As the aforementioned copper phone lines are being phased out, many internet plans now come with VoIP bundled in, or as an optional monthly add-on. Static IP addresses are available for $10 extra per month. You’ll also get great call rates to mobiles and international numbers. If you want Internet services you'll still have to pay an equivalent monthly rental (to NBNCo instead of Telstra) to access your ISP's internet services, but … Australia Broadband and the Australia. It works just like your normal landline, and we can even transfer your current phone number. A list is available on the NBN Co website.. You can cancel your subscription at any time by informing us before the end of the month. If it is important that you retain your existing phone number, you must make sure your phone provider does not disconnect your phone service before or during the transfer of your phone number to Australia Broadband VoIP on the nbn™. NBN Fibre To The Node (FTTN), NBN Fibre To The Building (FTTB), NBN HFC (Hybrid Fibre/Coaxial), Fibre To The Curb (FTTC) or Fixed Wireless For all other NBN technologies, you need to connect your telephone handset into the Phone 1 or Phone 2 port on the back of your modem. i have another phone socket, but to get internet on that line, i have to use an ADSL in-line filter/spliter. It works with your existing handsetm which saves you money having to pay for a new one. Should I get a home phone if I’m switching to the NBN? Australia Broadband does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed. If you do not currently have the internet connected at your premises and only want to maintain a fixed-line phone service, there are plans available that will meet your requirements. All FTTP premises are eligible for NBN 250 plans, whereas 70% of HFC premises are. Many VoIP service are free when you call another VoIP services using the internet. Previously with ADSL2+ connections that used copper wiring, landlines could still be used because the copper network didn’t require power at the home to call people with. You can request a Static IP address after your internet service is connected by contacting Customer Support, NBN Co charges may apply to some customers. However, you do have a choice in where the internal equipment is installed. Our payment options are Visa and MasterCard. If you do rely on medical or emergency devices connected to your landline, you should speak to your equipment provider about your specific needs before switching to the NBN. There are plenty of NBN plans out there that offer an additional landline, bundled with internet offerings and other perks, but ultimately there’s a lot of confusion surrounding how it all works and what you need to get it working. No, there’s no need an active phone when you sign up for an NBN plan. But if you prefer to keep your home phone line, you’ll probably want sign up for a plan that includes calls across Australia, and international calls if you need that too! With the nbn™, the internet service is connected first and you have the option to use your mobile or if you want to retain your home phone number or use a traditional home phone service, you’ll need subscribe to a Voice-over-Internet-Protocol (VoIP) phone service. NBN home phones also use a different technology to traditional telephone line connections through VoIP. Most ADSL customers only have a phone line so they can have an internet connection. Return to Help Centre Modified on: Thu, 7 Feb, 2019 at 7:56 PM. Home Phone Local on the NBN is $40 per month with a $99 connection fee. It works just like your normal landline, and we can even transfer your current phone number. To keep things simple, Australia Broadband recommends you use the nbn™ for internet only, choose a mobile provider with unlimited calls and use Skype to make international calls to friends and family for free. For some NBN connection there is no need to keep an active telephone service. Australia Broadband and the Australia Broadband This is all because the NBN requires a direct power connection once it reaches your home, not just at the exchange. However, if you like the idea of having a home phone and use it often, there are plenty of plans out there that offer bundled-in phones. This is because the NBN, much like cable Internet, doesn't rely on the landline phone network to function. If you’re in a fixed line area, you will have 18 months to switch to the nbn from the time your area is declared ‘ready for service’. Most nbn™ customers choose to have an internet only nbn™ service and use their mobile for their phone service. After you have submitted your order, Australia Broadband will confirm if an installation appointment is needed. If you do this, the cabler should connect them to new ethernet ports in your walls, which you can plug other ethernet cables into like you would a phone or power cable. Yes, you can use your own BYO modem on Australia Broadband VoIP. If you want to retain your existing phone number or use a home phone service, Australia Broadband can provide you a VoIP service. If an installation appointment is needed, Australia Broadband will organise this with the NBN Co and contact you with the appointment details. Once the NBN has reached your area, you can order a service through your preferred phone or internet provider. Your modem also must be VoIP capable. All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. Manish is the author of this solution article. Australia Broadband is not available in all areas or to all homes. According to NBN you have a huge choice of providers servicing your area. Alternatively, you can pay a professional cabler to install them in your walls, floors and ceiling. NBN Co charges are charged by the NBN Co Ltd and not Australia Broadband. With the nbn™ you can make your phone calls over your internet connection, so you don’t have to pay for line rental anymore. If you are in a Fibre-To-The-Node area, you normally don't need to do much to get connected, as NBN will be connecting their new Nodes to your existing phone / adsl line and sending their new VDSL2 service down your existing phone / adsl cable. nbnTM is a trademark of NBN Co Limited and is used under license. All of Telstra’s nbn plans come with a phone service. Each provider offers different plans, depending on your needs. Yes, you’ll be able to keep the same number when you switch your home phone to the nbn network. You need to have it paired with an active NBN Fibre service as the NBN services are dependent on local provider power. Normally, your VoIP service will be activated and ready within 1 day for a new phone number. We’re here to answer your questions about keeping (or ditching!) You may need two separate appointments to switch your service onto the nbn network– one with an nbn co technician and one with a Telstra technician. Some emergency devices like security alarms, medical alarms and fire alarms use landlines to work properly, and you might be wondering how they’re affected by the switch to the NBN. Re: ADSL splitters when switching to NBN In response to watofam2 just had nbn put on today but phone line says please check line use to have a splitter with adsl If you previous phone provider disconnects your phone number before the transfer is completed, Australia Broadband will not be able to complete the transfer successful and you will loose your existing phone number. Modified on: Thu, 7 Feb, 2019 at 7:56 PM. logo are trademarks of Australia Broadband (ABN 27 133 173 957). Typically if you’re not big on landlines, pay as you go services will work for you. The good news is that, unlike ADSL, the nbn does not require a phone line to deliver the … The following table shows a selection of published unlimited NBN plans with bundled phones on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. These appointments can’t be done on the same day. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, Australia Broadband will pass this NBN Co charge onto to you at cost. NBN Co also advises that customers with medical or emergency alarms register their device before connecting to the new network – this will help NBN identify and manage interruptions to your service. If the phone and NBN sockets are not alongside each other you'll need to rewire your telephone sockets, so make sure you clarify who will foot the bill for this work. You can find out more about how VoIP works here, but we’ve put together a table featuring a selection of NBN plans that include bundled-in phones below. You’ll need to contact your preferred phone and internet provider who can assist you in purchasing an nbn ™ powered plan, and answer any questions in relation … There are several ways to access the NBN, but one of its greatest features is that you won’t need to keep your landline active in order to get internet access. While a home phone service is not required to access broadband services on the nbn network, all fixed nbn network connections provide the option for a phone service. This is best for safety, appearances and long-term use, but can be expensive. Will my emergency devices work with the NBN. If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged. Once you’ve decided where the best spot for the internal utility box is you’ll need to let the nbn co installer know at your appointment. You can’t cancel the phone service without … © Copyright 2021 Canstar Blue Pty Ltd ACN 142 285 434 All Rights Reserved. Many alarm providers can offer alternatives, such as backup batteries, or verify if your devices will be compatible with NBN technology. Can I keep my phone number on the nbn network? Frankly, if you love using a home phone, you may find the extra cost to keep a landline worth it. If your fibre plan is cancelled, your phone service will also be cancelled. If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment. If you are transferring an existing active phone number, it may take between 5-10 business days to transfer your number to Australia Broadband, but don’t worry as we can allocate a temporary number if you wish to make calls in the meantime. No, Earn $100 for each friend that you bring on board. But if you’re big on using your mobile phone, it’s easy to perceive your home phone as just an unnecessary monthly bill. No, you do not need an active phone line to get an internet service on the nbn™. Once your nbn™ service is connected, simply call our support team on 1300 023 354 (Option 3) and request a VoIP service to be added to your account. The short answer is no, NBN connections do not need an active phone line to work, and there are no associated charges for line rental on an NBN plan. Canstar Blue's website terms and conditions apply. Australia Broadband personal nbnTM plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises. So, if you have FTTN for your NBN service, you are still using the old Telstra copper lead-in cable to bring in your NBN service from the street to your home. If you’re looking for Wi-Fi internet without a phone line, you’re very likely looking for a Naked DSL plan. Getting plans with minutes attached, or even unlimited national calling, cost around $10 per month, or are bundled in with your plan. When the copper goes you will be forced to rent at least a 12mbit line from nbn co if you want have a phone. To our knowledge, all information in articles on the Canstar Blue website was correct at the time of publication. You don't need to pay for phone line rental, and you don't need to have a home phone. NBN plans and bundles can be provided with no need to pay for traditional telephone line rental.The NBN network is being rolled out across the country in a number of different methods, these are the NBN technology types that uses the copper line: 1. Your mobile phone, however, should still work. If you’re making the switch to the nbn™, you might be wondering if you need a home phone line like you do for ADSL. 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