| Read 21-40 Reviews out of 8,021 While I was searching vehicl… Long story short I got the car late 1 hr and 1/2 then I get the car and it’s all dirty and the seats are sticky in some spots. Overall, I found Turo's customer service very disappointing. If you are considering to host your car, think twice. Our experience with Turo was great! I’ll continue to rent from Turo but I will not rent from Eric again. I was a bit pressured to go with the fee and rental because of my circumstance. I’ve never written a review and this is how you know I was so very disappointed. Once you submit a review, you can’t edit it. I'm so grateful it exists. Plus, the options available far exceeded the standard rental car fare. The front seat would not move very close to the steering wheel it made it very u comfortable and had to drive. With its affordable price and great user reviews, the Kinetic rock and roll Smart trainer is our number one choice. Excellent service, excellent operator. As a result we have collected a number of turbo trainer reviews and arranged them into our Best Turbo Trainer guide to help simplify the process. Great host! I received an email a couple of days later, but the response was of no help at all (just explained how I could see the charges breakdown in my account, which I already knew). TURO has changed its insurance charging rates and will use whatever they can to reject your claim. After discovering that I would be expected to take my car through a car wash before returning it to avoid a cleaning fee, I decided to add the post-trip cleaning add on. 2-The app/web interface is easy to use. 167 Turo reviews. Before signing off, I made it clear I wanted to cleaning fee added, and the additional discount applied. However, the ENTIRE reason we went with Turo instead of a less expensive, traditional rental car company is that we could be guaranteed a 4-wheel drive car, since it's listed in the car features. Do you agree with Turo’s 4-star rating? The car was sufficient eventhough over priced. I was charged a deliver and trip fee totaling $166 after seeing my agreement. What! for a total of 90 dollars wasted on Uber rides. Turo charged me $260 in misc fees when the battery died on the car I rented. Lol!!! The car was clean and drove nicely. We make reviews visible: 1. once the 10-day window has closed OR 2. when both parties have posted their feedback A f***ing day!!! Our trip was great, the car was spotless and Ppe items were provided for free! © 2021 Trustpilot A/S. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. You put in your requirements and Toro will show you what’s available.I did a quick search online for cars in Scottsdale and Orlando through various car rental agencies. It was exactly what we needed. He let me know via email that day that it would take longer to fix the glitch in their system. The experience we had being hosted by Derrell through Turo was spectacular. Thank god I have a vehicle of my own. This review is for the Turo customer service runaround I received. There needs to be more clear instructions between what information is allowed to show a host and how much of that info. Now that RelayRides has changed into Turo.com, they have changed their focus as well. I can't believe people are doing this. We love that we didn't have to pay extra to add drivers like we would have with a big rental company. Turo was a fantastic alternative to paying those ridiculous airport fees that rental car companies have to charge. Turo made it easy for me to rent a vehicle in my neighborhood. Turo’s team and culture are the best that I have ever had the opportunity to be part of. Check out what 6,010 people have written so far, and share your own experience. | Read 221-240 Reviews out of 8,746 I’m usually easy going but Turo I can say by far are the worst people to deal with if you ever have an issue. The process to get approved was a little complicated, but necessary in order to protect the car owner and the renter. Then charging you for the gas that comes out of that pump.Turo: "Hey everyone, come use my business but, pay me first you jack***es." The host we had was great and very communicative. A free inside look at company reviews and salaries posted anonymously by employees. I will definitely plan to use them again in the future when we need to rent a car. If you are considering to host your car, think twice. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? Which looked ready bad on me. They response quickly and professionally. I'm a host and rent two of my vehicles. The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some Business review, new plans, & exciting updates for hosts. Do you agree with Turo’s star rating? And assure me that my identity is safe. I followed-up, but still no reply. Check out what 8,377 people have written so far, and share your own experience. The person helping me had stopped responding to my emails so I called customer service who told me my issue could only be addressed by agents via the chat. I had my car set up with a max of 200 miles a day which was high compared to most cars on there. I had paid $45 dollars and a 30 minute trip to the location and in total wasted 2 hours of my precious time for a failed transaction with Turo. Got a car? If it wasn't for Turo, I'd never be able to afford to get home to see my family. Turo will not remove the review even though they clearly gave you a negative because you charged them for smoking weed in your car. The app was a seamless experience and the handoff was well coordinated. On sale in the UK: Now: Engine: 2894cc twin-turbo V6 petrol, 434bhp @ 5700rpm, 406lb ft @ 1800rpm: ... Porsche Macan Turbo Performance Pack (2017) review… My host was amazing, great customer service and extremely helpful with my own car issues! All rights reserved. Once the turbo trainer was only resorted to in the worst of winter conditions or for pre-race warm-ups. Do you agree with Turo’s star rating? Host status is ALL-STAR HOST. I’m appreciative for the work of the representative that helped me. Application. Kinetic Rock and Roll – Best Smart Trainer Kinetic Rock and Roll Smart Trainer. On average renting out our cars, we do not have issues overall. I swear, as a society, we get dumber by the decade. The process took 2 weeks. People would drive my car 1000 miles in 2 days and think I shouldn't charge them extra. Interview. All rights reserved. After many days and a couple of check-ins from me the cleaning fee was applied, but of course, the discount was not. From start to finish the process was easy. A free inside look at company reviews and salaries posted anonymously by employees. Do you agree with Turo’s star rating? TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. This is the Turo company profile. Their new approach to local car renting is to promote their selection of vehicles to travelers who are interested in not getting the same old boring stock sedan from a traditiona… I wish there were another competitor so I could take my business elsewhere. 165 Turo reviews. Also the worst part was that I trusted that the guy would show up on time and I had a meeting at 8am but ran late and it was a business meeting. Do you agree with Turo’s star rating? I saw this app in YouTube and decided to try it.I have always been hesitant of renting a car but with Turo it was smooth and simple.Very straightforward, no hidden surprises. NEVER rent through Turo, they WILL not cover you. But then there’s always the question of what happens when someone crashes your car. Here are some of the key takeaways. Once a trip has ended, you have 10 days to rate the trip and write a review. At least the car ran and drive good with no problems. I could've went with a rental company. I then reached out via their chat feature. FJ was clean and ready to go, great vehicle for snowy roads. I had an awesome experience with Turo. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. That did not work. The car we rented was in excellent shape and exactly as described on the website. We received a very small discount for this error, which did not make up the difference in price from a traditional car rental company, account for my time, or most importantly make the drive safer. Check out what 8,089 people have written so far, and share your own experience. Goodbye Airport Rental Companies. 164 Turo reviews. Original review: Aug. 20, 2020. If you don’t rate and review in that time, you won’t be able to do so. Check out what 7,828 people have written so far, and share your own experience. Turo is amazing! This was a great experience! When I went to complete the update an error popped up on the website. Rebounding strongly from COVID-19 It creates better access to mobility, and enables economic empowerment -> this makes feel part of a special place. I would use Turo again. The Turo car owner even dropped the car for me at the airport saving the hassle of the shuttle and long lines and the upsale of this and that. Check out what 7,129 people have written so far, and share your own experience. The process was simple. Actually better and easier than renting a vehicle from an airport rental car agency. Lol... That's like grocery stores charging an entry fee. Clear communication with easy pickup for first time Turo user. This was my first Turo experience and won’t be my last!!! Had to use Google and other community sites to see what information is safe and not safe. Turo never did a proper investigation or spoke with any police to get a report and said because they couldn’t figure out who was at fault I had to pay $3,000 out of my pocket for the scratch on the rear bumper. During this most recent experience Turo customer service went above and beyond to find me a late notice rental after a same day rental was canceled. Alas, after probably 5+ hours of effort on my end, I did not receive the discount shown on their website. Both convenience and communication were spot on! I have not paid the excessive fee and would love to have it removed. | Read 41-60 Reviews out of 6,010 | Read 81-100 Reviews out of 8,377 It was easy to communicate with the car owner, and he was very responsive. Turo’s mission, to put the world’s 1B+ cars to better use, is inspiring, pioneering and has positive impact on millions of people. This was my first time renting a vehicle from Turo and it was great from now on this is the way I will rent a vehicle again times are changing and in some cases it changing for the better like this one Thank you so much Turo keep up the good work. Had it not been for my need for the vehicle I would have never rented from Eric because of the $50+ fee for cleaning. Do you agree with Turo’s 4-star rating? Turo refused to give me my money back after knowing the battery died at no fault of mine. I’ll also be sure to read closely before accepting rentals in the future. We have had renters face scratch level incidents that got cleared through TURO, however, our latest TURO host experience after providing the evidence was not a pleasure at all. I called back and the new customer service agent was magically able to help, but said the issue would have to escalated to a higher person, and I would receive follow-up via email. I will definitely use Turo again. !Turo wants me to give them money for using the turo app. I was disappointed by the renters ability to mandate a fee before returning the vehicle. Thank you for such a great service. We had some flight delays that caused us to be several hours late and our provider was very considerate and accommodating. It was super easy to communicate with the owner via the app and I felt like all the protections were in … Would reccomend using Kash's cars through Truro again. Bad business indeed. But in its most advanced guise, a turbo trainer is a gateway into a world Best turbo trainer 2020: The best smart and direct drive trainers still in stock | Expert Reviews Skip to main content area Three quick bullet-points about doing rentals through Turo: 1-The wide variety of cars and pricing available. He responded saying he had made a mistake with the listing. Everything went smooth and the price was about half of a mainstream rental agency. Would do it again for sue, This is the most racist site ever cater to whites terrible experience I saved the lies and the proof of how bad turo is my lawyer is working on it. Brett from the TURO insurance department made up an incident that a renter caused claiming it existed already though it was clearly not there. Friendly, easy to use app, and cheaper than Enterprise. | Read 101-120 Reviews out of 8,089 That's 10 years folks. This made renting a car very diffult to go all the way through. | Read 81-100 Reviews out of 5,824 TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. The car was great--exactly as advertised. It was a good experience overall. Turo UK Director, Xavier Collins, recently hosted a live webinar for our host community where he provided exclusive insights into the summers business performance and introduced the new protection plans for UK hosts. When I went to do this on their website, I discovered I was eligible for an additional 7+ day trip discount, which would give me a small refund even with the added cleaning fee. I would have been ok if I violated some rule but ultimately I think it was a cheap way to get more money for an already overpriced car. Do you agree with Turo’s 4-star rating? | Read 61-80 Reviews out of 7,828 If you submit a star rating without a written review, you can’t add a review later -- even if it’s within the 10-day window. Great communication with the host, accessible location from my home and a clean car that had a full gas tank :). I bet some people would pay the gas pump fee. It was every thing I wanted for my first Turo car share experience! 1. Do you agree with Turo’s 4-star rating? I was desperate though. Not only that, but the customer service said they would only reimburse me a maximum of $50 which was almost half less of the total wasted fare I used for Uber. I didn’t like that I had I would have had to pay a $50 fee to change my pick up location that was only 11 minutes from the initial location. Locating the car at our arrival, accessing the vehicle, and returning the car was very simple. It took a little time to get an account set up, but that's ok. Sounds pretty straightforward, right? That's like a gas station charging a separate fee just to use the gas pump. I interviewed at Turo (London, England) in May 2018. Turo.com was originally RelayRides, a ride sharing company whose goal was simply to give car owners interested in making extra money a to rent their car locally to others who didn’t have cars or who were interested in renting cars for various tasks. This is my review of the Turo peer-to-peer car rental platform, from the owner’s perspective.. Over the last 4 months, my husband and I have managed to leverage underutilized cars in our driveway and the Turo platform to get a free Tesla Model S for our day-to-day driving. Glassdoor gives you an inside look at what it's like to work at Turo, including salaries, reviews, office photos, and more. I'm just so thankful my son suggested we look at Turo! Turo is a car sharing marketplace that allows private car owners the ability to rent out their vehicles via an online and mobile interface. The customer service agent on the phone told me to re-enter my credit card information on the website. 3-We have met many great people along the way. Well, once we were in icy driving conditions in Colorado, we discovered the car was actually a front-wheel drive car by asking the host for any tricks to get the 4-wheel drive to work. © 2021 Trustpilot A/S. Also got the car on a low tank. It’s pretty straight forward. Uber would be too expensive and top rental car companies are too expensive. $15 to $60 dollars a day! A lot of airports that I land in, a car is then required to drive 1-3 hours to my destinations. It’s easy to use and provides a way better option than using the traditional rental companies. I had a blast thanks for the experience, first time but not my last. What the f***! Check out what 5,824 people have written so far, and share your own experience. The ride was fun and smooth. Then, I did not hear from him for several days. A free inside look at company reviews and salaries posted anonymously by employees. TURO has changed its insurance charging rates and will use whatever they can to reject your claim. I highly recommend Turo and definitively recommend Derrell as a host as he was very accessible, communication was swift, and the car was in superb conditions. Earn extra cash by sharing it on Turo. I was hesitant at first but after driving a Turo car for 10 days, I couldn't be happier with my decision to go with them. This is a 3rd party service w a mindless customer service who doesn't own or take any responsibility .$640 for 2.2 days.Do yourself a favor and go w a real car rental company, much cheaper and at least you won't get stranded. I responded but did not receive a reply. Check out what 8,746 people have written so far, and share your own experience. I applied through other source. Lol. Check out what 8,021 people have written so far, and share your own experience. Bad business indeed. All content is posted anonymously by employees working at Turo. Turo: the company that lets you rent your personal car out for money. I plan to place my vehicle on this as a Host now that I'm convinced it's a great side income if you use your vehicle a lot! We hung up and I tried the chat, and it wasn't working. Find the perfect car for your next adventure, or make extra money by renting out your car through Turo.List your car for free in minutes. London, England ) in May 2018 the standard rental car agency great customer very... Reviews, the Kinetic Rock and Roll – Best Smart Trainer before the... Service and extremely helpful with my own at Turo ( London, England ) in 2018! End, I did not receive the discount was not share experience wants me to re-enter my credit card on. My last!!!!!!!!!!!!!!!!. That day that it would take longer to fix the glitch in their system is allowed to a... 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Definitely plan to use the gas pump the fee and would love to have it removed the vehicle and. But then there ’ s star rating our provider was very considerate and accommodating and rent two my! In, a car new plans, & exciting updates for hosts up with a big rental.... Host and how much of that info affordable and the hosts are nice! If it was clearly not there an account set up, but that 's like gas.!!!!!!!!!!!!!!.